Remember ME - You Me and Dementia

Showing posts with label Communication. Show all posts
Showing posts with label Communication. Show all posts

April 23, 2012

USA: Seniors shopping for cell phones should be choosy

ORLANDO, Florida / Orlando Sentinel / April 22, 2012

Daniel Vasquez, Sun Sentinel

For many Florida senior citizens, cell phones are not only a matter convenience, they can be a conduit to a safer way of life. But shopping
for the right mobile phone for yourself — or a loved one who is older and not comfortable with today's mobile phone technologies — may be a tough task, given how difficult it is to choose a device that is easy to use and a carrier plan that is not hard on the wallet, particularly for those on a fixed budget.

I know. I just went through the process for my 86-year-old father, who never owned a cell phone.
And that confusion and frustration is shared even by seniors familiar with mobile devices.
Illustrative photograph courtesy: http://cell-phonesforseniors.com/
"I need to find a cell carrier that is affordable and reliable, mostly for phone calls and few text messages," said Silas Pinto, a 60-year-old international business CEO and pastor of Silas Pinto International Ministries in Orlando.
So, what to consider:
Ask questions: AT&T South Florida spokesperson Kelly Layne Starling recommends seniors with phones "have their plan analyzed for savings and to get help [finding] the device that best suits them." 
Devices: My father chose the Samsung Jitterbug, which costs $65 for the device, works on Verizon's network and features large buttons and an easy-to-read display screen. No-contract plans start at $15 a month for 50 minutes. You can also purchase the 5Star Urgent Response service for $15 a month which connects callers to 24-hour medical response teams which use GPS to locate a user in trouble.
Check with your favorite carrier for similar devices and plans. 
This is an abridged version of the report
Copyright © 2012, Orlando Sentinel
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Credit: Reports and photographs are property of owners of intellectual rights.
Seniors World Chronicle, a not-for-profit, serves to chronicle and widen their reach.

January 30, 2012

INDIA: How postal services try to have stamp of modernity

CHENNAI, Tamil Nadu / The Hindu / News / January 30, 2012

By K. Lakshmi and Deepa H Ramakrishnan
Countering challenges: The postal department is undergoing a revamp, 
in keeping with the changing times. Photo: S.S. Kumar/The Hindu


Senior citizens are lifeline of the department; virtual post offices or 
e-post offices are the future which will attract youngsters


His relationship with the post office started when he was barely 10. S. Sampath, a septuagenarian, continues to correspond through what many people call the “snail mail service” despite all odds and dissuasion from his family.
For over 60 years, Mr. Sampath has seen the service attain enviable heights of repute, success and efficiency, and then rapidly lose its traditional relevance in the face of modern technology. His son often teases him for posting cards, but nothing stops the septuagenarian from using the Department's services.
“There is no one to pass on my stamp collection in my family. I have stopped writing long letters to my relatives in the village,” said the retired teacher from Kalaivanar Colony, Anna Nagar West.
With the digital world expanding by the day, the idea of a simple hand-written letter seems to be on its way into history. The virtual extinction of hand-written letters is also impacting sale of inland letters and post cards. Individual mails have shrunk to less than 20 per cent of the Postal Department's deliveries.
Bhanurekha Sundar, a resident of Ashok Nagar, said: “When I was young, I used to post 20 to 30 greeting cards. Now, I send and receive greetings through text messages and e-mails. I miss the excitement. I realise that none of us has much time anymore for such niceties.”
Today, if you see customers walking into a post office, they are most likely to despatch something by speed post, to remit bills, send parcels or use its banking services. Launch of more parcel packaging centres and success of retail services and savings schemes, however, are signs of possible demand for its newer services.
Shrinking numbers
Corporates and government departments keep its services going, but the Postal Department is clearly losing its individual customers. A postmaster who did not want to be named said: “The number of individual customers has reduced to 50 per cent compared to two decades ago. There were days when sub-post offices dealt with 10,000 individual mails daily.”
Mergers have brought down the number of post offices as well. Currently there are only around 200 post offices in Chennai and its suburbs and nearly 75 per cent of these are in rented buildings that are under threat of either being moved or closed down.
Sources in the All India Postal Employees Union said that of the 273 post offices in the city only 170 are presently functioning. Many one-man post offices had to be closed as the revenue generated was low.
Officials said the department was on the look out for rented accommodation at affordable rates for post offices. “We have been asking the Chennai Corporation for space. But they are yet to give us concrete replies. Private persons are not willing to rent buildings to us.”
Exploring new avenues
To cope with the mounting expenditure and the heavy subsidising of its primary services, the postal department is morphing into a multi-service provider. The annual growth rate varied between 10 to 15 per cent. The total monthly revenue generated by Chennai city is around Rs.6 crore of which Speed Post alone contributes Rs.2.40 crore. There are also customers who give business worth Rs.25 lakh per month.
“We are taking steps to make post offices more customer friendly by improving the quality of services in areas, including Adyar, Tambaram and T. Nagar. We have authorised 25 franchisees that do all our operations excluding banking and insurance,” said an official.
However, computerisation has not spread to all post offices. “Though a portion of the 2,500 employees in Chennai still find it difficult to adapt to technology, the department also has not been able to implement computerisation universally, which leads to delay in processing time,” admitted a postal official.
‘Sell stamp paper'
J. Srivenkatesh, State president, All India Postal Employees Union, said there was no separate cadre for system operations support. “If there is a problem in the system, nobody knows how to set it right,” he said.
Questioning the rationale behind closing post offices and offering more retail products to customers, he said that in the last two years around 60 post offices have been closed in Chennai. “We have been suggesting that post offices sell stamp paper… we sell revenue stamps anyway. It would be a profit spinning enterprise,” he said.
The Union has been campaigning for removing the system of hubs in Speed Post services as it would only lead to slowing down of deliveries.
“We ensure that 95 per cent Speed Post is delivered on time. Sometimes there is a delay due to non-availability of the person or address being unclear. Parcel services too are very popular with customers. T. Nagar and Mylapore post offices do business up to Rs.1 crore a month at times,” said Postmaster General (Chennai City Region) M.S. Ramanujan.
Shanthi Srinivasan, marketing executive, said proof of address cards, sale of gold coins and parcel services were top of the retail services. “We have good response from customers for services including sale of application forms for universities, HMT watches and solar lamps.”
The expansion of services has led to an increase in work load. A postal assistant who joined recently said: “We work for nearly 12 hours to beat the competition from courier companies. We collect bulk letters from corporate clients. We also have to canvass customers to purchase our retail products.”
Admitting that the senior citizens are the lifeline of the department, the official said virtual post offices or e-post offices are the future of the department to attract youngsters to use the services.
What they say
M.S.Ramanujan, Postmaster General, Chennai City Region
We are repositioning and re-engineering ourselves to be relevant to the changing needs of the customers. The launch of retail services and parcel packaging centres and strengthening of banking services are the recent moves to stay in touch with customers. We are focussing on relocation of post offices instead of closure. There are also plans for a massive technological upgradation in the next two years.
Elizabeth Sam, homemaker from Madipakkam
The habit of writing letters had many incentives. We had pen friends across the world, and more than the letter, we valued the stamps. Collecting stamps and knowing about them has helped me to de-stress myself throughout the 50 years that I have been collecting them. I like collecting thematic stamps, mainly on flora and fauna, and now, I collect a lot of Sri Lankan stamps. My sustained interest in stamps has not only helped me as a teacher, but also ensured that I had interesting things to do, even after retirement.
G. Kaliasundaram, Investor, post office scheme
Being a senior citizen, I find the services of the postal agents very satisfactory. Even at odd hours in the day, we can call them up and speak. We invest in the postal scheme because it is convenient for us, and we do not have to go to the office personally for every need. However, if their business is affected, it will in turn affect us.
Copyright © 2012, The Hindu






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Credit: Reports and photographs are property of owners of intellectual rights. 
Seniors World Chronicle, a not-for-profit, serves to chronicle and widen their reach.

January 18, 2012

USA: Twitter - The Hashtag Revolution

LONDON, England / Reuters Magazine / Egypt / January 17, 2012

Twitter is Google and Facebook's tabloid cousin: loud and freewheeling, light on rules, heavy on sensational hard news

By Jonathan Weber

In just five years , Twitter has evolved from a 140-character punch line into a universal, all-purpose newswire, free and open to almost anyone, throbbing with the pulse of the planet in real time. It's where Newt Gingrich announced his presidential run, Prince William announced his engagement, and where the killing of Osama bin Laden was old news by the time President Obama announced it on television. If you're watching or taking part in a political protest - be it in Tahrir Square or downtown Manhattan - Twitter is where you have to be: faster than CNN, more credible than Fox News, and uniquely able to invite you to both follow the news and report it too.

Twitter is, of course, much more than a headline news wire. For many of its 100 million users around the world, it is primarily a source of diversion and occasional amusement. Nor is it alone as the creator of a new kind of global electronic conversation: Google and Facebook, Tumblr and Wordpress, and much of the rest of the global communications industry are among those reinventing the way the world communicates about its daily intrigues, be they prosaic or horrific.

But if the basic purpose (or "use case," as techies like to say) for Facebook is sharing a picture of your kid or "friending" the cute girl in your chemistry class, the use case for Twitter is to get the word out: I have a new job! The police are pepper-spraying us! The big rally is happening downtown at 10:00! Beyonce is pregnant! Steve Jobs is dead!

And you don't even need a computer; just about any cell phone will do.

Like many Internet media companies, Twitter positions itself as a platform - a utility-like entity that provides a set of tools for people to use as they see fit.

Unlike Time Warner or The New York Times or Reuters, Twitter is not a "content creator," to use the vernacular. Rather it is a proud democratizer of content creation, neutral as to the substance of digital bits of information but open to anyone who has something to say. Twitter doesn't report the news; rather, people report or retransmit the news on it.

As the reach of Twitter and the other Internet media companies extends across the globe, though, it's becoming apparent that they are not just enablers of communication, they are publishers, wrestling with classic publishing problems. They make decisions about what types of words and pictures are suitable, they determine how to respond to would-be government censors, they struggle with how to organize information in a useful fashion, and they even worry about how to handle advertising in a way that doesn't alienate customers.

While Google seems a bit New York Times-ian (smart, thorough, reliable, and a little arrogant) and Facebook tends toward People magazine or USA Today (something for everyone, clean and generic, more concerned with the softer side of life), Twitter is their tabloid cousin: loud and freewheeling, light on rules, heavy on sensational hard news, encouraging risk and experimentation.

In spite of that - or perhaps because of it - Twitter has become one of the most important news purveyors of the 21st century.

Continue reading here

© Thomson Reuters 2012
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Credit: Reports and photographs are property of owners of intellectual rights. 
Seniors World Chronicle, a not-for-profit, serves to chronicle and widen their reach.

December 8, 2011

UK: Older Britons Know Web Jargon Better Than Youngsters

LONDON, England  / The Telegraph  / Technology / Internet / December 8, 2011

Older Britons are more technically literate online than young people, new research has found, overturning the notion that the generation that has grown up with the web is most familiar with its jargon.
Older people understand technology better, according to a new survey. Photo: Peter Titmuss / Alamy

Some 72 per cent of over-55s are familiar with basic internet terminology such as "Wifi", "router", "cursor" and "bandwidth", compared to only 61 per cent of 16 to 24-year-olds.

More than a fifth of over-55s have taken lessons on the web and how to use it, the same survey found, compared to only 8 per cent of 16 to 24-year-olds, the generation sometimes known as "digital natives".

"A interesting finding from our research is the increased knowledge of the over 55's who have perhaps had to go out independently and source online learning through support sessions in their local community," said Jamie Ford, chief executive of Plusnet, which conducted the research.

The government aims to get all adults online by 2015, partly to allow it to save costs by delivering more public services via the web. Its "digital champion", the dotcom entrepreneur Martha Lane Fox, is running a programme of lessons around the country for those who have never used the web.

“Although youngsters have greater exposure to the internet through their communication habits and means of education, it is the older segment of the audience who are making the effort to get to grips with the net, and therefore learning more about how it all works," said Mr Ford.

"Perhaps this Christmas it will be the grandparents’ turn to show the grandkids how to use their new gaming console or e-book," he added.

The firm said it was a "myth" that older people are less tech-savvy than youngsters. It also found that virtually all over-55s who responded to the survey - some 96 per cent - are comfortable sending an email, compared to 91 per cent of 16 to 24-year-olds.

Despite the findings, based on a survey of 1,096 adults, official figures show that of the 8.4 million Britons who have never been online, over-75s are most likely to have never used the internet, although the proportion is falling.
© Copyright of Telegraph Media Group Limited 2011____________________________________________________________
Credit: Reports and photographs are property of owners of intellectual rights. 
Seniors World Chronicle, a not-for-profit, serves to chronicle and widen their reach.

December 6, 2011

USA: Pointless Internet surfing - It's the American way


SAN FRANCISO, California / InfoWorld / Notes from the Field / December 5, 2011






Got nothing better to do? Go online! According to Pew Research, that's what more than half of America already does

To faithful readers who feel that visiting Notes From the Field three times a week is a complete waste of their time (but do it anyway), take heart: You are not alone. In fact, research shows you are among the tens of millions who are online because they have nothing better to do.

Last Friday the Pew Research Center's Internet and American Life Project revealed that 58 percent of U.S. adults go online "just for fun" [PDF]. The biggest Web time wasters are, of course, callow youth age 18 to 29. More than 80 percent of Generation YouTube are surfing the Web when they should be out looking for work or cleaning their rooms, per the survey. That's nearly double the number who went online for fun in 2000.

[ Want to cash in on your IT experiences? InfoWorld is looking for stories of an amazing or amusing IT adventure, lesson learned, or tales from the trenches. Send your story to offtherecord@infoworld.com. If we publish it, we'll keep you anonymous and send you a $50 American Express gift cheque. ]

But even among the coveted COF (Cranky Old Fart) demographic that comprises much of the NFTF (Notes From the Field -- do I have to spell everything out for you?) readership, pointless Internet surfing is on the rise.
Read:  The internet as a diversion and destination
In 2000, only 18 percent of those age 50 to 64 went online because they were bored; today it's an even 50 percent.

The reasons? Pew credits:


...the rise of broadband connections, the increasing use of video that is enabled by those high-speed connections, and the explosion of social networking. If they have broadband, if they are online video consumers, if they use social media of any kind -- especially social networking sites -- they are much more likely than others to go online to pass the time.

It's not really new habits so much as it is new ways to do old habits: More people are going online to do stuff they used to do offline -- watch TV or movies, read books, catch the news, and so on. And with the rise of massively powerful mobile devices, they can do it from anywhere. It's not terribly surprising that the richest demographic (those making $75,000 or more annually) have the highest overall percentage of leisure Internet use (74 percent). More money = more devices = more time spent online.

That's certainly true around the disheveled hovel I call home: If I'm not sleeping, my eyes are pretty much glued to a screen, whether it's my PC, smartphone, or tablet. (And when I am sleeping, I'm dreaming about being online.) I get the headlines from Google News, my TV from Hulu, movies on Netflix, and my social life on Facebook, then spend what little time I have left tweeting about what I'm doing on Gnews, Hulu, Netflix, and Facebook. Add work and porn email to that, and that's pretty much all of my existence summed up in one pathetic paragraph.

I suspect there are other reasons why many of us spend our leisure time online, though, and it's not always pretty. It's what I like to call Anonymous Coward Syndrome. Some of us -- and I'm not naming names, because most of those names are fake anyway -- go online to say things they otherwise would not have the courage to say out loud in public with their real names attached.

I would even suggest that one reason this country is split into warring political/cultural factions has been the rise in the kind of no-risk character assassination that happens a billion times a day on the Web. While we're on the subject, I think the explosion in partisan 24/7 cable news and talk radio is the other part of that equation.

The Web allows us to pick fights and call each other nasty names with minimal repercussions. If you want to know why the Huffington Post got so popular so quickly, that's one big reason. It's certainly not for quality original reporting.

People like to pick fights online. I don't have a problem with that, necessarily. But I think if you're going to pick a fight with somebody, you should have the courage to attach your name to your opinions. Even a pseudonym is fine, as long as it's a consistent part of your online identity and not something disposable.

This is just one man's opinion, of course, expressed online, where I spend nearly all of my time. Thanks for wasting some of yours watching me do it.

Where do you like to waste time online (besides here, of course)? Post your favorite virtual leisure activities or email me: cringe@infoworld.com.

©1994-2011 Infoworld, Inc.
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Credit: Reports and photographs are property of owners of intellectual rights.
Seniors World Chronicle, a not-for-profit, serves to chronicle and widen their reach.

December 3, 2011

INDIA: You can change your world, one neighbourhood at a time

MUMBAI, India / Harmony -Celebrate Age / Archives


How Seniors Can Become Good Citizen Journalists


Movers and Doers
By Shishir Joshi

When 73 year-old Bernard M, a resident of suburban Andheri in Mumbai, woke up early one morning, as he usually did, he noticed that the massive Neem tree adjoining his building compound wall had come crashing down, damaging property, a ve­hicle and obstructing traffic. “What should we do?” Others in the society looked towards him for help. One, because they were too busy to do something about it themselves; and two, they knew he was resourceful enough to have all the answers.

This time, even Bernard was nonplussed. For two days, he fretted and fumed. Eventually, he managed to get hold of ‘someone’, who guided him properly. Within hours of mak­ing phone calls to the appropriate and designated officers, the tree had been lifted away and the solution was found. One full week of effort had gone by.

Situations like these are common—missing drainage cov­ers; unrepaired drains; water overflowing from badly connected pipelines; a potholed road where an old friend stumbles and falls; or a theft in your neighbourhood. If I ask most of you, “What did you do when you came to know of it?” the most common refrain would be, “What do I do? I don’t know whom to reach out to.”

Senior citizens, for their sheer experience over the years and maturity in dealing with situations, are best in such crisis-handling—but, only if trained well. 

That many of them have stepped back from active day jobs, have a com­mand over language and are better communicators also help tremendously in finding a solution. It goes without saying that the more mature you are, the more seriously you are taken by the powers that be, in any given situation. The choice is yours; either you build up anger and frustra­tion to add to your woes, or you become a citizen journal­ist and rationally solve the problem.

Seniors are ideal candidates to become citizen journalists. All you need is a sense of responsibility, maturity and the ability to read and write. Everything else can be learnt.

Do you need to be technology-savvy? Not really; but it always helps. But before that, let’s take a quick look at what citizen journalism is all about. You often read about it in the papers and hear it on news channels. In India, as broadcast journalism became more expensive, many news managers also saw it as a wonderful gimmick to have citi­zen ‘reporters’ across the country. These were people who passed on information to channels, free. In return, the channels offered these reporters their 15 seconds of fame.

But, by merely sending a picture, do you qualify to be a citizen journalist? Mainstream media may say yes. But if one judges by the integrity and rigours of good journalism, the answer is no. While the origins of citizen journalism are as old as journalism—when pamphlets and reports were issued by citizens—some of the most powerful pieces of journalistic writing can be traced back to the initiatives of citizens as reporters, not reporters as professionals as you see today.  

The author, Shishir Joshi, 42, is a senior Mumbai-based journalist and founder of JM Foundation for Excellence in Journalism.

Source: Harmony - Celebrate Age
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Credit: Reports and photographs are property of owners of intellectual rights.
Seniors World Chronicle, a not-for-profit, serves to chronicle and widen their reach.

September 22, 2011

UK: Ten of the best apps for older people

LONDON, England / The Guardian / Society / September 21, 2011






Posted by
Clare Horton and Mark King
















With iMutt you need never go out in the cold again to walk your dog.
Photograph: David Levene for the Guardian


Pill Reminder Pro, 69p, iOS

Enter in the name of your pill, dosage, frequency, and what time(s) of day, and Pill Reminder sends a message via PUSH alert. Reviews on the Apple app store are mixed, but one user writes they "can't do without this".

VizWiz, free, iOS

This app, developed by a team from the University of Rochester, is targeted at partially sighted users. It allows users to take a picture with their phone, speak a question and receive multiple spoken answers. Find out more about the app on the University of Rochester site.

Read2Go, £13.99, iOS

This Daisy (digital talking books) book ereader allows users to browse, search, download and read books directly from Bookshare, as well as read Daisy books and publications from other sources. The app allows users to control visual choices for font size and colour, background and highlighting colour, and text-to-speech preferences, and was a recent app of the month recommendation by the RNIB.

Dragon Dictation, free, iOS

This voice-recognition application allows users to dictate text or email messages and see them instantly. Users can also dictate status updates for Facebook, tweets, or send themselves notes and reminders. A user on the Enabled by Design site says: "I've been using Dragon Naturally Speaking for about a year now for all emails, letters etc, as my hand mobility makes typing difficult. I have no complaints at all. Dragon constantly surprises me as it 'learns' so quickly."

Which? Your rights, free, iOS

The mobile guide to consumer rights that will arm you with all you need to know in your fight against retailers, from dealing with faulty goods to returning unwanted Christmas gifts. It offers sample letters you can send to retailers and two lengthy sections on the Consumer Credit Act and the Sale of Goods Act – making it useful for those wishing to pre-arm themselves by brushing up on their consumer knowledge, as well as those looking for a lightning-quick reference tool while shopping.

Vouchercloud, free, Windows Phone, Android, Blackberry

This app from one of the original money-saving coupon websites offers on-the-go discount vouchers, allowing cash-strapped consumers to search for nearby shops, restaurants, cinemas, leisure outlets, garden centres and other high street outlets offering discounts. They then download a voucher to obtain the discount and show it to the vendor without having to print anything out. Just watch out for the terms and conditions – few restaurant deals, for example, are available at the weekend.

DriveGain, £3.99, iOS

DriveGain is an app that helps you to save fuel as you drive by recommending what gear you should be in and how to save fuel as a result. Simply input what model of car you have and the app will use the iPhone's GPS and accelerator to compute how fast you are going, whether you are accelerating too quickly, how you are braking, and your average speed – offering "green zones" or areas you should try to keep within for the best fuel conservation. As long as drivers don't blindly follow the app's suggestions without first thinking what action is safe for them to perform, this could prove to be a money-saver.

idealo, free, iOS, Android

An app that allows cost-conscious shoppers to scan the barcode on a product and search for the cheapest place to buy it. The app will find price information on three million products, but unlike the Red Laser app, idealo only searches online shops, meaning that to get the bargains it finds you'll have to order and pay for goods online and wait for them to be delivered. Both these apps are also a little hit and miss, failing to find some commonplace products or taking you to pages on stores' websites that no longer exist. A useful guide for bargain-hunters, though.

FixMyStreet, free, iOS, Android, Nokia

An app to help people report problems in their local area, directly to the council, from their phone. So if you are walking past a pothole, an abandoned car or some graffiti, simply whip out your phone and create a report for your local authority. Similar to the My Council Services UK app, this should be catnip to consumers with a social conscience, as well as help to get that broken street light outside your house fixed.

iMutt, free, iOS

Animals provide great companionship for older people, but they also can be time-consuming and expensive to care for. The Dogs Trust has a game that allows users to feed, play, walk and interact with a virtual pooch, without the need to pay a vet's bill or trudge out in the rain. An Android version is expected soon.

© 2011 Guardian News and Media Limited
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Credit: Reports and photographs are property of owners of intellectual rights.
Seniors World Chronicle, a not-for-profit, serves to chronicle and widen their reach.

August 9, 2011

AUSTRALIA: Seniors left out of the online loop

SYDNEY, NSW / Australian Broadcasting Corporation /  Science / August 8, 2011

NEWS IN SCIENCE
By Anna Salleh - ABC

The government urgently needs an overall strategy to stop older Australians being left out of the loop as businesses, services and social activities shift online, according to a new report.

The report, titled Older Australians and the Internet comes from the ARC Centre of Excellence for Creative Industries and Innovation at the Queensland University of Technology in Brisbane.

"With the government and private sector spending billions on the National Broadband Network, we have to make sure that the internet can be used by all those who need it the most," says social scientist, Dr Sandra Haukka.

Older Australians are more interested in using the internet to contact family than to pay bills, according to the report (iStockphoto: Rebecca Ellis)

Previous research has found that over 40 per cent of senior Australians do not have the skills, knowledge or interest to use the internet.

"There are serious negative impacts for those without access to it, such as the inability to access Centrelink, who are shifting more and more of their services online, or obtaining their health records from Australia's e-health record system when it becomes widely available in July 2012," says Haukka.
'Better things to do'

Haukka investigated the reasons why many seniors are not online in a survey of 149 non-users, mainly over the age of 65 years.

She was surprised to find that while most seniors knew the benefits offered by the internet, 50 per cent were "resistant" to using it.

They felt it was too complicated, too expensive, or they simply had "better things to do".

The other 50 per cent of seniors surveyed were interested in using the internet, but not so much to pay their bills or do online banking.

Haukka found lack of skills, the cost of getting online, confusion about the technology involved and concerns about security and viruses all acted as barriers to internet use by seniors.

She says many seniors did not find internet training sessions at local libraries and community centres useful in giving them the skills the needed to confidently use the internet in the way they wanted.

Haukka says training needs to focus on developing digital skills that are transferable no matter what website or software program a senior is using.

And it needs to focus on helping them to do what they really want to do.

Searching and communicating, not banking

Haukka found seniors were most interested in using the internet to communicate with friends and family and to search for information, especially on health.

Given this, training exercises could include how to take and email a digital photo, and effective internet search strategies.

Haukka found seniors were also interested in checking time tables and directories, as well as making bookings and appointments online. But they were less interested in online banking and bill payment and using social media.

Internet kiosks

While the government has invested in internet kiosks and other technology to increase seniors' access to the web, Haukka found 70 per cent of survey respondents had not heard of the internet kiosks, and some said getting to the kiosks would be a problem.

She says Australia would benefit from having an overall strategy, as developed by the European Commission, designed to help older people in the information society.

And there should be targets for the uptake of the internet by seniors, says Haukka.

In addition to cheaper computers and internet access, free and more effective training, Haukka's report recommends a free internet helpline and more user friendly web interfaces.

"Many seniors told us they need one-on-one help," she says.

Human rights

Haukka says there are likely to be people who will remain resistant to using the internet.

For now, she says, phone numbers and help-lines provide an alternative means of contacting organisations, but this is changing, especially in the private sector.

"Our research participants say that more and more companies are communicating by email, and phone numbers are being replaced by web addresses," says Haukka.

"Many older people are frustrated at being referred by companies to websites for information."

Haukka says access to information is a basic human right, citing the Australian Human Rights Commission.

"Regardless of whether people want to use the internet or not, they have a right to access information."

© 2011 ABC
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Credit: Reports and photographs are property of owners of intellectual rights.
Seniors World Chronicle, a not-for-profit, serves to chronicle and widen their reach.

June 5, 2011

USA: Woman gets accent along with new dentures

SEATTLE, Washington / The Seattle Times / News / June 5, 2011

An Oregon woman's speech has a foreign tone to it after she awakes from dental surgery.

By Tam Abdollah, The Associated Press

SALEM, Ore. — Karen Butler has a British-sounding accent, but she's never been to Europe. She woke up from dental surgery one day talking funny.

A year and a half later her "foreign" accent remains, and her story has traveled around the world.

The 56-year-old tax consultant from Toledo, Ore., has found her life changed by the dental procedure, which left her with dentures, and — depending on whom you ask — an Eastern European, Swedish or British accent.

Butler had all her top teeth and front bottom teeth removed in November 2009 because of gingivitis. A week later the swelling had gone away, but she still sounded strange. Her dentist told her she just had to get used to her new teeth.

But as weeks stretched on with no change, Butler did some online research. She diagnosed herself with Foreign Accent Syndrome, a medical condition with only a few dozen documented cases.

The syndrome is often the result of brain injury; though uncommon, most neurologists will see at least one case in their career, said Dr. Helmi Lutsep, professor and vice chairman of the Department of Neurology at Oregon Health & Science University. Sometimes a person sounds just slightly off; other times there may be a more dramatic-sounding accent, Lutsep said.

"We don't know exactly how or why it happens, but it simply affects rhythm of language," Lutsep said. "I'm absolutely convinced this is a real phenomenon. These people are not making it up."

Butler believes she hasn't had a stroke or any brain trauma. She said she has tried, but hasn't been able to get a brain scan because she said her medical insurance will not cover it.

"There's nothing wrong with having an accent," said Butler, who was born in Bloomington, Ill., and moved to Oregon before she turned 1.

In Toledo, a town of about 3,500 people, Butler became a novelty with her exotic accent. And that was before she went on the "Today" show and was featured on more than a dozen other television shows, newspaper articles and radio stations from Europe to Australia.

Josica Tichert, 58, of Newport has had Butler prepare her taxes for five years but didn't realize what happened until she saw her on TV.

Karen Butler gets a big hug from her husband, Glen Butler, at her office in Newport, Ore.     Lynne Terry / The Oregonian

"I just kind of thought ... well, maybe she did speak that way before," Tichert said. "And then, when I was watching the news, they had her on there, and I go, 'Oh my gosh, she does my taxes.' "

Butler's co-workers at H&R Block noticed the change, but most didn't ask her directly; they didn't want to be rude. Some presumed she was taking voice lessons or had recently visited her "homeland."

Since mid-April, when a client put her in touch with a local news station, Butler has been engaged in a swirl of media activity. The grandmother who has five children of her own had never been to New York until NBC flew her out for the "Today" show.

The Butlers said most of their time was spent fielding interviews and going from one meeting with reporters to the next.

Aside from the media attention, Karen Butler said her life hasn't changed much. She's less shy because of all the questions she's been asked. For a while her family treated the accent like a "new toy," asking her to say certain words or phrases.

She can't hear her own accent when she speaks, but Butler said she can feel herself forming words differently. She talks about her daughter, Jamie, as a twenty-VUN-year-old. She said the accent has softened over time and was initially strongly "Transylvanian" sounding.

Every now and then, Butler's daughter Cindy Miller, 36, calls her mom's cellphone just to listen to the voice mail. Butler hasn't changed it since the procedure.

"After all this time I like to hear it. I like to remember what it was. What my voice sounded like," Butler said. "I don't feel different inside at all. I'm the same old me I ever was."

Copyright © 2011 The Seattle Times Company

April 13, 2011

MEXICO: Language at risk of dying out – the last two speakers aren't talking

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LONDON / The Guardian / Science / Language / April 13, 2011

Trouble in Tabasco for centuries-old Ayapaneco tongue as anthropologists race to compile dictionary of Nuumte Oote

Jo Tuckman in Mexico City
 
The language of Ayapaneco has been spoken in the land now known as Mexico for centuries. It has survived the Spanish conquest, seen off wars, revolutions, famines and floods. But now, like so many other indigenous languages, it's at risk of extinction.


Manuel Segovia still speaks Ayapaneco to his wife and son who understand him but speak only a few words themselves.
Photograph: Jaime Avalos/EPA
 
There are just two people left who can speak it fluently – but they refuse to talk to each other. Manuel Segovia, 75, and Isidro Velazquez, 69, live 500 metres apart in the village of Ayapa in the tropical lowlands of the southern state of Tabasco. It is not clear whether there is a long-buried argument behind their mutual avoidance, but people who know them say they have never really enjoyed each other's company.

"They don't have a lot in common," says Daniel Suslak, a linguistic anthropologist from Indiana University, who is involved with a project to produce a dictionary of Ayapaneco. Segovia, he says, can be "a little prickly" and Velazquez, who is "more stoic," rarely likes to leave his home.

The dictionary is part of a race against time to revitalise the language before it is definitively too late. "When I was a boy everybody spoke it," Segovia told the Guardian by phone. "It's disappeared little by little, and now I suppose it might die with me."

Segovia, who denied any active animosity with Velazquez, retained the habit of speaking Ayapaneco by conversing with his brother until he died about a decade ago. Segovia still uses it with his son and wife who understand him, but cannot produce more than a few words themselves. Velazquez reputedly does not regularly talk to anybody in his native tongue anymore.

Suslak says Ayapaneco has always been a "linguistic island" surrounded by much stronger indigenous languages.

Its demise was sealed by the advent of education in Spanish in the mid 20th century, which for several decades included the explicit prohibition on indigenous children speaking anything else. Urbanisation and migration from the 1970s then ensured the break-up of the core group of speakers concentrated in the village. "It's a sad story," says Suslak, "but you have to be really impressed by how long it has hung around."

There are 68 different indigenous languages in Mexico, further subdivided into 364 variations. A handful of other Mexican indigenous languages are also in danger of extinction, though Ayapaneco is the most extreme case.

The name Ayapaneco is an imposition by outsiders, and Segovia and Velazquez call their language Nuumte Oote, which means the True Voice. They speak different versions of this truth and tend to disagree over details, which doesn't help their relationship. The dictionary, which is due out later this year, will contain both versions.

The National Indigenous Language Institute is also planning a last attempt to get classes going in which the last two surviving speakers can pass their knowledge on to other locals. Previous efforts have failed to take hold due to lack of funding and limited enthusiasm.

"I bought pencils and notebooks myself," Segovia complains. "The classes would start off full and then the pupils would stop coming."

Suslak says the language is particularly rich in what he calls sound symbolic expressions that often take their inspiration from nature, such as kolo-golo-nay, translated as "to gobble like a turkey".

© Guardian News and Media Limited

February 3, 2011

USA: Hard of Hearing or is Everyone Else Mumbling?

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VANCOUVER, British Columbia / Suite101 / Health & Wellness / February 3, 2011

Learn the signs and symptoms of hearing loss, a common condition that few people recognize in themselves in early stages, suggests

Katrena Wells
SeniorsHealth Features Writer 

Approximately 35 million people in the United States have some type of hearing loss. Many people suffer hearing loss due to a variety of reasons; however, according to the National Institutes of Health’s Senior Health educational series on hearing loss, less than 40% of people aged 70 and older have had their hearing tested in the last five years. Those who discover a hearing loss may find more options than expected for reversing or dealing with this common condition.

Signs and Symptoms of Hearing Loss

Suddenly losing the ability to hear is often noticed by the person who has become hard of hearing as well as those around her. However, many times the loss of one’s hearing occurs gradually, often over years, as with a type of hearing loss called presbycusis. Another common type of hearing loss in seniors involves tinnitus. This type of hearing problem is often described as ringing or hissing in the ears, yet many times a person with tinnitus has learned to tune out or ignore the constant noise that only he can hear.

Photo by Oregon Advisory Council on Hearing Aids

Examples of signs that a person may have hearing loss include:

• frequently asking other people to repeat what they are saying
• misunderstanding conversations and responding inappropriately
• feeling as if others are mumbling rather than speaking clearly
• having difficulty hearing in settings with background noises or where multiple conversations are occurring simultaneously
• straining to hear others speaking
• turning up the volume on the television or radio to a level that others feel is too loud
• frequently hearing ringing, roaring, or hissing sounds
• feeling as if certain sounds are too loud
• not hearing someone else speak clearly if one cannot see his or her lips as he or she talks

Hearing Loss May Affect Relationships and Social Activities


The person who is hard of hearing has often learned to compensate for the loss of hearing and may not realize to what extend his or her hearing is affected. High frequency sounds are often affected first, which may result in difficulty hearing the voices of women and children in particular. The person who is hard of hearing will often ensure that she is close to and facing the person with whom she is talking but may be unable to hear someone who is speaking behind her or who is in another room. Others who have a hearing deficit may compensate by avoiding conversations in crowded areas such as restaurants or worship services.

Many times the person with hearing loss may experience strained relationships. At times the person may be accused of not listening, being confused or having early Alzheimer's, being unreasonable, or making up false information. For example, a constant battle may erupt regarding the volume on the TV. Another example might be a heated discussion when a spouse in another room says, “Did you get your tooth fixed?” The person with a hearing deficit might hear “Did you get toothpicks?” An argument might quickly escalate as to why the spouse did not put toothpicks on the grocery list when he knew that she was going to the dentist.

Unfortunately, hearing deficits may affect many areas of a person's life, particularly when coupled with other common issues with aging, such as problems with sight. For example, a senior may be unable to clearly hear directions given by a healthcare provider. If the written directions are too small for him to see, he may take medications improperly, miss important appointments, or misunderstand directions for treatment. Hearing loss can also lead to dangerous situations, such as the inability to hear a smoke alarm.

Hearing Loss in Seniors
Hearing loss is a common problem in older adults, yet it may be unrecognized by the person who is hard of hearing. The loss of hearing may affect many areas of the person’s life and can cause strained relationships or lead to misunderstandings. Knowing the most common signs of a hearing deficit may encourage a person to set up an appointment to have his or her hearing tested and then explore options for treatment.

Readers may also wish to read:
• What Causes Hearing Loss?
Hearing Loss Linked to Diabetes – A Guide for Seniors
Diabetes Information That Could Save a Life...Even if You Don't Have Diabetes
Swimmer’s Ear – Risks, Symptoms, and Treatments
Ear Candles May Cause Injuries
Inner Ear Anatomy and Physiology – The Basics
Symptoms of Alzheimer’s Disease or is Confusion Normal With Age
Safe Use of Medications and OTC Meds

Sources:
• American Diabetes Association's "Diabetes and Hearing Loss" accessed on February 1, 2011.
• American Speech-Language-Hearing Association’s “Causes of Hearing Loss in Adults” accessed on February 3, 2011.
• National Institute of Health’s SeniorHealth “Hearing Loss” accessed on February 1, 2011.
• National Institute of Health’s “Hearing Disorders and Deafness” accessed on February 3, 2011.

Copyright: Katrena Wells, Author 

September 29, 2009

UK: Aphasia, communication disorder, affects 250,000 people a year

. LONDON, England / The Guardian / Life & Style / Health & Wellbeing / September 29, 2009 Aphasia robbed Keith Howells of his ability to talk. But he's determined to be heard 'It affects more people than Parkinson's, yet few know what it means' Rhianon Howells, The Guardian 'A foreigner in his own life' . . . Keith Howells with his daughter Rhianon. Photograph: Graham Turner At my wedding earlier this year, my father gave me away. Our progress up the aisle was shaky – he walks with a stick – but we made it. It was an important, but achievable goal; giving a speech was not. Since his stroke eight years ago aged 55, my father, Keith Howells – ex-policeman, confident public speaker, and last man standing at a party – has suffered from aphasia. A communication disorder, it occurs when the parts of the brain that process language are damaged. It affects 250,000 people a year in the UK and can be caused by head injuries or degenerative illness – but the most common cause is a stroke. For some people, it's a problem producing language; they know what they want to say but can't find the words, or can't put them together. Some struggle with comprehension. For others, such as my father, with "global aphasia", the damage is so extensive that all aspects of language are affected, but the intellect remains intact. Before his stroke, my father had a degenerative condition that limited his mobility. But, naturally gregarious, he could still chat, joke and argue, read, and watch films and plays. After he retired he worked in a school for children with behavioural difficulties. Then, one morning in September 2000, my mother heard a thump from upstairs. She found my father on the bedroom floor, conscious but confused. He'd had a stroke. Thankfully, the physical damage was minimal, but his speech, understanding of speech, reading and writing were all severely impaired. He seemed bewildered, and although able to say single words, they often didn't make sense. Before I arrived he kept repeating my name, which everyone thought very touching, but it turned out to be a default word used in place of the one he really wanted. The thought that this social man might never regain his language skills was horrible, but my mother was positive from the start. And we were hopeful – many people recover from aphasia, although doctors warned that significant improvement was unlikely outside the first 12 months. My father received speech therapy once a week. However my mother's work as an Ofsted inspector took her away from home – and as they didn't qualify for carer's allowance, my father had to go too, so appointments were missed. After several months therapy was discontinued: the magic first year passed and my father was still a foreigner in his own life. A 2003 study found that more than eight hours of speech therapy a week, for at least 11 weeks, is needed for treatment to be effective, yet the NHS typically provides less than three hours – sometimes just an hour a week for six weeks. There's also evidence that people with aphasia actually can and do make progress after a year – Jenny Dautlich, co-founder of the website Aphasia Now, says it was three years before she began speaking in sentences. My father has benefited from a supportive family, loyal friends and a stubborn personality. He battles to communicate using gestures, drawings and convoluted verbal guessing-games. He'll often use an associated word to convey an idea; so "America" becomes "where cousin", because we have a cousin who lives in America. If he can't say a word, he might try writing it down. A quirk of aphasia is that the part of the brain that deals with "pre-programmed" language such as swearwords is often unaffected. One of dad's greatest frustrations is people saying they understand him when they don't, or not taking the time to make themselves understood. It takes patience to communicate with someone who's globally aphasic – you need to talk slowly, repeat yourself, perhaps mime or draw your meaning – but the Eureka moment when you finally make the connection can be great. Aphasia affects more people than Parkinson's, yet few know what the word means, let alone how the disability presents itself. Shopkeepers, waiters and passersby commonly talk down to my father, shy away or tut in disapproval. For an intelligent man, this is hard to take. Professor Chris Code, an aphasiologist and neuropsychologist at Exeter University, believes lack of awareness – and media coverage – is partly responsible for the serious shortage of funding available for aphasia services and research. And pharmaceutical companies tend to be more interested in disorders that are amenable to drugs, although this is gradually changing. Since his stroke, dad's linguistic ability has improved only marginally, but his other communication skills have never been better. And now my mother has signed them both up for a course in Makaton, a communication system based on gesture and graphic symbols. My father is living proof that even if you can't speak, you can still be heard – if only people take the time to listen. [rc]
Talking points • Speak slowly but not as if you're talking to a child. And don't shout. • Exaggerate stress, intonation, expression and gestures – and pause regularly. • Use clear, simple words and short, active sentences. • If you don't understand, say so. • Ask questions that allow two options only. • Above all, be patient.
© Guardian News and Media Limited 2009

August 10, 2009

USA: Online speech raises new issues of freedom

. SPRINGFIELD, Virginia / AirForceTimes / August 10, 2009 By Gene Policinski - Gannett News Service When the poetic line “Oh what a tangled web we weave ... ” was penned a few centuries ago, Sir Walter Scott had no idea what irony those words might have when applied to the 21st century’s world of blogs, tweets, Web sites and free expression. Over just a few days in the past two weeks, these tangled issues were making news: In Washington, D.C., the U.S. military announced it would review policies applying to social networks such as Facebook, Twitter and MySpace, with an eye toward security concerns. The Marine Corps went further, ordering a ban on use of the Marine Web network for such activity, although stopping short — for now — of regulating Marines’ private use of such networks on personal computers outside of their jobs. In Virginia, a woman blogged about the actions of undercover police operations, which she said fascinated her. Her last entry read, “they’re here” — typed, it was reported, just before her arrest for harassment of a police officer. In New York, a Web site that claimed officials were considering an end to Radio City’s long-standing Christmas spectacular has been sued for defamation by Madison Square Garden; and a real estate developer sued a Web site for publishing court documents, claiming it was done to hurt his business. In South Carolina, a man was charged with the rarely used offense of criminal libel in connection with inflammatory messages about another man on social-networking sites. What all of these news items have in common is that such speech would have had limited reach not that long ago. But the Internet provides the means and opportunity to reach well beyond friends and family, and in doing so increases the potential consequences. And what are the potential consequences for free speakers in an Internet age? Well, there’s that Virginia prosecution related to detailing undercover police moves. In Maryland a Web site operator is being sued under a belief that he posted an anonymous, unsupported comment claiming a public official was a sexual predator. The Web site NaplesNews.com reports that two men in Florida face five years in state prison for what authorities considered gang-related content on their Web pages — the first prosecutions under a state law passed last year that makes it illegal to use electronic media to “promote” gangs. Both men say the law violates First Amendment rights — in this case, both speech and assembly. These instances and a slew of disciplinary and defamation flaps in recent years involving student postings on the Web are bringing out new issues and prompting new laws that define First Amendment rights in the 21st century. New media, new regulation A First Amendment Center colleague often notes that “new media” have always invited new regulation. Books tested boundaries and created generations of censors. Movies and even comic books prompted what now are seen by many as excessive and even eccentric codes governing what could be shown or drawn. As a nation, we imposed a “fairness doctrine” on television, realizing only later that it was decreasing discussion on issues rather living up to its name. The 45 words declaring the protected freedoms of the First Amendment have stood unrevised since 1791. And not that long ago, the Internet was being hailed as the greatest means of interpersonal communication that ever existed. But in little more than a decade, we’re deep into a time when casual comments suddenly have worldwide echoes, and we’re redefining what a “scrawl on the wall” really means. In the process, will we chill real dialogue that may include offensive, irritating or challenging words? There’s no doubt that criminal actions, defamation, true threats and a host of other evils do exist in our society and must be dealt with. But the challenge ahead is also to limit the limits, not just restrain the speech. [rc] © 2009 Army Times Publishing Company